Unfortunately, there are a number of restrictions on payouts to different systems, connected with either the work of the payment systems or with the current status of your account.
There are restrictions related to your personal wallet status. You can find more detailed information regarding these restrictions of the payment systems' websites.
If for some reason you made a transfer to the wallet, replenishment limit of which has been exhausted, your transfer will not be carried out. In such cases, our support team will contact you within 5 hours after the transaction or you can contact us on your own.
For withdrawal to salary cards of Privat Bank (UAH), the bank takes an additional commission of 0,5% (we cannot, in any way, change this commission or undertake it, for it is collected by the bank automatically as soon as the payment is credited to your account).
The cash will be instantly sent to you after the deal is confirmed in your Steam account. You will receive an email informing you about the successful trade completion and money transfer.
Please note that it may take additional time for the pay to come due to payment system delays. If you did not receive your money within the mentioned time, please, contact our online support team and we will help to solve your problem.
If you are sure that Steam works properly, than our bots might be the cause of this problem. In such case, please, contact our technical support team and tell the manager about your issue. We will immediately check the system and fix the mistake.
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